Refund policy

Refund & Return Policy

1. Overview

We want you to be satisfied with your purchase. This Refund Policy outlines your rights and our obligations in relation to returns, exchanges, and refunds.

This policy operates in accordance with the Australian Consumer Law (ACL).

2. Change of Mind

We do not offer refunds or exchanges for change of mind.

Please choose carefully before completing your purchase.

3. Hygiene & Safety (Important)

Due to hygiene and safety reasons, we do not accept returns or exchanges for any opened or used products.

This includes:

  • Skincare products
  • Cosmetics
  • Supplements
  • Ingestible products

4. Return Eligibility

To be eligible for a return, items must:

  • Be unused and unopened
  • Be in original packaging
  • Be in resalable condition
  • Include proof of purchase

Returns that do not meet these conditions will not be accepted.

5. Faulty, Damaged or Incorrect Items

You may be entitled to a refund, replacement, or exchange if your item is:

  • Faulty or defective
  • Damaged during delivery
  • Incorrect item received

If this occurs, please contact us within 7 days of receiving your order with:

  • Your order number
  • Description of the issue
  • Clear photos of the product

We will assess your claim and provide a suitable resolution in accordance with Australian Consumer Law.

6. Supplements & Results Disclaimer

Individual results from supplements and beauty products may vary.

We do not guarantee specific outcomes, and refunds will not be issued based on:

  • Lack of results
  • Personal preference
  • Change in taste or effect

7. Refund Process

If your return is approved:

  • Refunds will be processed to your original payment method
  • Processing time may take 3–7 business days depending on your bank or provider

8. Return Shipping

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect
  • We recommend using a tracked shipping method, as we are not responsible for lost return parcels

9. Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies your rights under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

10. Contact Us

If you have any questions or need assistance, please contact us:

📧mzgimportsptyltd@gmail.com